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KMID : 1040220130050010083
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Journal of the Korean Academy of Health and Welfare for Elderly
2013 Volume.5 No. 1 p.83 ~ p.104
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How does Job Burnout of Daegu·Gyeoungbuk Region Care Worker have an effect to Service Quality
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Kim Chul-Sung
Jo Man-Bok
Kim Il-Bum
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Abstract
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This research showed that low-educational singles or divorced persons have a high job burnout according to general characteristics. And the worse health a person falls into, the higher job burnout a person gets by the difficulty of job performance. It is necessary to make job burnout low through responsible improvement of labor conditions. The improvement of appropriate job environment is required too because it showed that the long time work makes job burnout high. The systematic support is needed to maintain continuously the service with good quality because it showed that care workers with long-time work experience and good health are skilled in service. Also because it showed that care workers have usually provided the efficient service if the daily work hour is shorter, the long-time work should be avoided. The political support is required to provide the service with good quality through improvement of labor conditions because a person with the higher salary has usually provided the service of higher quality. According to the analysis result about the influence to service quality by job burnout, it was verified that burnout has an influence to the service quality. It showed that especially the lack of personal sense of accomplishment has a great effect to the service. Therefore the consolidation between workers and supporting welfare practice are really required to inspire personal sense of accomplishment of care workers through job condition improvement of facilities and emotionally stable work.
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KEYWORD
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Job Burnout, Care Worker, an effect to Service Quality
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